People vs Technology

Discussion Table Synopsis

Digital technology (including Artificial Intelligence) is driving up citizens’ expectations on the speed, quality and personalisation of public services. In parallel public servants want to join up services more, are impatient to exploit technology and eager to develop new skills. Given constrained financial resources, public sector leaders need to prioritise and may face a choice between investing in their staff or in digital technology.

Discussion Points

1. What potential is there to improve the quality and productivity of public sector delivery simply through enhanced team-working, management and skills development?

2. What steps are leading public and private sector organisations taking to drive transform public services through AI and technology enablement? And for what benefits?

3. How can transformation programmes best align investments in people and technology so that they work hand-in-hand (enabling people through technology)?