Government Transformation Expo

Collaborating across all tiers of government to drive -

Digital Transformation

Service Delivery

Data + AI

 

5 - 6 November, Arora Ballroom

InterContinental London - the O2

    Visitors

    Register Free

    Sponsors & Exhibitors

    Engage Government

      Government Transformation Summit

      5th November

      Hall A, Arora Ballroom

      InterContinental London - the O2

        Elevate government productivity, governance and service quality, with the people, process and digital innovation that delivers profound transformational change.

          Register to attend the Transformation Summit

          Register

            Citizen Experience Summit

            5th November

            Hall B, Arora Ballroom
            Intercontinental London - The O2

              How do we make service delivery more inclusive, seamless, and user-centric - reducing costs, building trust and improving citizen engagement?

                Register to attend the Citizen Experience Summit

                Register

                  Government Data + AI Summit

                  6th November

                  Hall A, Arora Ballroom
                  InterContinental London - the O2

                    Data drives better decision-making and fairer outcomes - but how do we build the data culture and capabilities within and beyond our data teams to enable this at scale?

                      Register to attend the Government Data Summit

                      Register

                        Citizen Experience Summit

                        5 November 2024, InterContinental London - The O2

                        Better digital experiences drive citizen trust

                        For the 4th year in a row, global digital leaders are coming to London – to sit alongside their UK public sector counterparts, and share their experience of:

                        • Building a better digital experience
                        • Putting the user at the centre of service design
                        • Bridging the digital divide and widening access
                        • Personalising public services
                        • (Re)building citizen trust

                        Over 200 central and local government digital, product and operational delivery leaders are coming together to talk service transformation, against the backdrop of the Government Transformation Week, where their teams can learn more about emergent technical challenges and capabilities as part of our dedicated Citizen Experience Zone.

                        Citizen Experience Summit connects the dots between reimagining delivery both nationally, and at the local level of government, with the digital, data and technology that enables better ways of working. 

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                        Citizen Experience Topics

                        Digital Experience.

                        Strategies for improving citizen engagement and service delivery through innovative digital platforms and tools.

                        • AI for Personalised Citizen Services
                        • Managing Channel Shift
                        • Self Service
                        • Joined-Up Services

                        User-Centred Design.

                        Focus on implementing user-centred design principles to create more accessible, efficient, and satisfying public services.

                        • Digital Experience Design
                        • User-Centric Design
                        • Service Design
                        • Citizen Journey Mapping

                        Bridging the Digital Divide.

                        Explore initiatives aimed at ensuring digital inclusion and equity, particularly in underserved and rural areas.

                        • Digital Inclusion
                        • Service Accessibility
                        • Sentiment Analysis
                        • Future CX

                        Personalising Public Services.

                        Discuss the use of data and technology to personalise public services, making them more responsive to individual citizen needs.

                        • Personalised Citizen Services
                        • Data-Optimised Delivery
                        • Generative AI
                        • Measuring Customer Success

                        Building Citizen Trust.

                        Strategies for increasing transparency in government operations and enhancing accountability to build citizen trust and confidence in public services.

                        • Amplifying the Citizen Voice
                        • Transparency in Service Delivery
                        • Accountability Mechanisms
                        • Open Government

                        Be part the Summit

                        Our discussion table co-hosts and speakers include:

                        Citizen Experience Summit Logo Trimmed
                        Nicshan Floyd
                        Deputy Director of Customer Experience Directorate - US Department of Homeland Security
                        Malin Rygg
                        Director, Universal Design, Norwegian Digitalisation Agency
                        Ryan Hum
                        Chief Client Experience Officer & Associate Assistant Deputy Minister - Service Canada
                        Sarah Williams
                        Chief Customer Experience Officer - Westminster City Council
                        Anaïs Reding
                        Chief Digital Officer - Department for Business and Trade
                        Frank Fardal
                        Senior Director - Norwegian Digitalisation Agency
                        Amanda Dahl
                        Deputy Director - Government Digital Service
                        Peter Lloyd
                        Chief Digital Officer - Lancashire County Council
                        Rehana Ramesh
                        Director of Customer Experience, Digital and Data - Hackney Borough Council
                        Sarah Ormerod
                        Director, Programme, Passports Transformation Programme - Home Office
                        Leanne Cummings
                        Deputy Director GOV.UK App and AI - GDS
                        Jacqui Legetter
                        Deputy Director, Data Platforms, Department for Work and Pensions
                        Advisory Board Template
                        Esther Sunderland
                        Deputy Director - Office for National Statistics
                        Barry Francis
                        Director of Environment and Residence Experience - Haringey Council
                        Verity Hislop
                        Senior Project Manager - Digital Office for Scottish Local Government
                        Brett Mckee
                        Director of the Agile Organisation Programme - Surrey County Council
                        Gabrielle Mancini
                        Director of Transformation - West Berkshire Council
                        Marten Kaevets
                        ex-National Digital Advisor - Government of Estonia
                        Thomas Cattermole
                        Director of Resident Services - Brent Council
                        Simon Parker
                        Service Director Strategy and Innovation - South Gloucestershire
                        Gurpreet Muctor
                        Chief Architect & Data Officer - Westminster City Council
                        Eleanor Brown
                        Head of Transformation - Enfield Council
                        John Owen
                        Chief Technology Officer - Parliamentary and Health Service Ombudsman
                        Gov X-113

                        Reasons to attend

                        In such a mission-critical environment, our Government Transformation Summit gathered over 300 central and local government leaders of Operations, Data, Services and HR, from across the UK and overseas, to discuss the issues they are facing and how they are tackling them

                        • Save time and resources by collaborating, sharing information and building your network with 300+ senior Civil Servants.
                        • Easily build relationships with fellow Government agencies.
                        • Discover what's on the emerging public sector technology landscape.
                        • Benchmark your organisation's capability against other departments.
                        • Leave better informed and motivated to execute transformation projects.

                        Why government loves what we do

                        This is what senior civil servants think about Citizen Experience Summit:

                        A unique event experience

                        Discussion Table format combines professional networking and thought leadership

                        1

                        Treat senior public servants like adults – they choose which discussions to join; no enforced networking

                        2

                        Deep dive into the issues that matter most – 45-minute discussions with genuine experts

                        3

                        All table discussions are private to participants and off-the-record – a safe environment for candid sharing

                        4

                        Parallel activities for their wider teams to get involved – eg. the adjacent Government Transformation Expo

                        5

                        Award-winning conference format – and industry-leading Net Promoter Score of +41

                        6

                        A commitment to diversity and inclusion in all its forms – the first UK government event to be DICE-certified

                        Join us at Government Transformation Week 2024

                        Where influence, insight, and innovation will drive Future Government Delivery