Future Government Delivery

For two days the complete buying committees of government departments will come together under one roof – to discuss implementing an agenda of renewal and reform.

5th - 6th November
Intercontinental London - The O2


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      Government Leaders Summit

      4th November
      Intercontinental London - The O2

        The annual, invite-only gathering of Senior Civil Service and Executive Officers from local government

            Government Transformation Summit

            5th November
            Intercontinental London - The O2

              Elevate government productivity, governance and service quality, with the people, process and digital innovation that delivers profound transformational change.

                Register to attend the Transformation Summit


                  Citizen Experience Summit

                  5th November
                  Intercontinental London - The O2

                    How do we make service delivery more inclusive, seamless, and user-centric - reducing costs, building trust and improving citizen engagement?

                      Register to attend the Citizen Experience Summit


                        Government Data & AI Summit

                        6th November
                        Intercontinental London - The O2

                          Data drives better decision-making and fairer outcomes - but how do we build the data culture and capabilities within and beyond our data teams to enable this at scale?

                            Register to attend the Government Data Summit


                              Citizen Experience Summit

                              5 November 2024
                              InterContinental London - The O2
                              Net Promoter Score

                              Better digital experiences drive citizen trust

                              For the 4th year in a row, global digital leaders are coming to London – to sit alongside their UK public sector counterparts, and share their experience of:

                              • Building a better digital experience
                              • Putting the user at the centre of service design
                              • Bridging the digital divide and widening access
                              • Personalising public services
                              • (Re)building citizen trust

                              Over 200 central and local government digital, product and operational delivery leaders are coming together to talk service transformation, against the backdrop of the Government Transformation Week, where their teams can learn more about emergent technical challenges and capabilities as part of our dedicated Citizen Experience Zone.

                              Citizen Experience Summit connects the dots between reimagining delivery both nationally, and at the local level of government, with the digital, data and technology that enables better ways of working. 


                              Citizen Experience Topics

                              Digital Experience.

                              Strategies for improving citizen engagement and service delivery through innovative digital platforms and tools.

                              • AI for Personalised Citizen Services: Elevating UX and efficiency?
                              • Managing Channel Shift: Moving citizens from traditional to digital platforms, ensuring a smooth and effective transition.
                              • Self Service: Developing self-service tools to empower citizens, improve user satisfaction and drive service efficiency.
                              • Joined-Up Services: Transforming public services through seamless digital experiences.

                              User-Centred Design.

                              Focus on implementing user-centred design principles to create more accessible, efficient, and satisfying public services.

                              • Digital Experience Design: Creating and executing a digital engagement strategy that transforms citizen interactions.
                              • User-Centric Design: Radically improve the usability and relevance of public services, ensuring they satisfy the needs of all citizens.
                              • Service Design: Structuring public services around citizen needs, making every interaction seamless and intuitive.
                              • Citizen Journey Mapping: Understanding citizen journeys to better personalise service delivery.

                              Bridging the Digital Divide.

                              Explore initiatives aimed at ensuring digital inclusion and equity, particularly in underserved and rural areas.

                              • Digital Inclusion: Initiatives to ensure all citizens have access to digital services.
                              • Service Accessibility: Addressing barriers to accessing digital services for underserved and excluded users.
                              • Sentiment Analysis: Using data to understand and address the needs and sentiments of digitally underserved communities.
                              • Future CX: Focusing on the future of citizen experience with an emphasis on inclusivity and equity.

                              Personalising Public Services.

                              Discuss the use of data and technology to personalise public services, making them more responsive to individual citizen needs.

                              • Personalised Citizen Services: Tailoring services to meet the individual needs of citizens.
                              • Data-Optimised Delivery: Leveraging data to deliver personalised public services.
                              • Generative AI: Using AI to personalise and enhance citizen interactions and services.
                              • Measuring Customer Success: Metrics and KPIs to evaluate the effectiveness of personalised services.

                              Building Citizen Trust.

                              Strategies for increasing transparency in government operations and enhancing accountability to build citizen trust and confidence in public services.

                              • Amplifying the Citizen Voice: Collecting, analysing, and acting on citizen feedback through digital channels to enhance service delivery.
                              • Transparency in Service Delivery: Ensuring transparent processes in how services are delivered to build trust.
                              • Accountability Mechanisms: Implementing systems to hold public services accountable to citizens.
                              • Open Government: Using data to provide transparency in service performance and outcomes.
                              Gov X-113

                              Reasons to attend

                              In such a mission-critical environment, our Government Transformation Summit gathered over 300 central and local government leaders of Operations, Data, Services and HR, from across the UK and overseas, to discuss the issues they are facing and how they are tackling them

                              • Save time and resources by collaborating, sharing information and building your network with 300+ senior Civil Servants.
                              • Easily build relationships with fellow Government agencies.
                              • Discover what's on the emerging public sector technology landscape.
                              • Benchmark your organisation's capability against other departments.
                              • Leave better informed and motivated to execute transformation projects.

                              Why government loves what we do

                              This is what senior civil servants think about Citizen Experience Summit:

                              A unique event experience

                              Discussion Table format combines professional networking and thought leadership


                              Treat senior public servants like adults – they choose which discussions to join; no enforced networking


                              Deep dive into the issues that matter most – 45-minute discussions with genuine experts


                              All table discussions are private to participants and off-the-record – a safe environment for candid sharing


                              Parallel activities for their wider teams to get involved – eg. the adjacent Government Transformation Expo


                              Award-winning conference format – and industry-leading Net Promoter Score of +41


                              A commitment to diversity and inclusion in all its forms – the first UK government event to be DICE-certified

                              Join us at Government Transformation Week 2024

                              Where influence, insight, and innovation will drive Future Government Delivery