Elevate government productivity, governance and service quality, with the people, process and digital innovation that delivers profound transformational change.
Hall A, Arora Ballroom InterContinental London - the O2
Data drives better decision-making and fairer outcomes - but how do we build the data culture and capabilities within and beyond our data teams to enable this at scale?
For the 4th year in a row, global digital leaders are coming to London – to sit alongside their UK public sector counterparts, and share their experience of:
Building a better digital experience
Putting the user at the centre of service design
Bridging the digital divide and widening access
Personalising public services
(Re)building citizen trust
Over 200 central and local government digital, product and operational delivery leaders are coming together to talk service transformation, against the backdrop of the Government Transformation Week, where their teams can learn more about emergent technical challenges and capabilities as part of our dedicated Citizen Experience Zone.
Citizen Experience Summit connects the dots between reimagining delivery both nationally, and at the local level of government, with the digital, data and technology that enables better ways of working.
Citizen Experience Topics
Digital Experience.
Strategies for improving citizen engagement and service delivery through innovative digital platforms and tools.
AI for Personalised Citizen Services
Managing Channel Shift
Self Service
Joined-Up Services
User-Centred Design.
Focus on implementing user-centred design principles to create more accessible, efficient, and satisfying public services.
Digital Experience Design
User-Centric Design
Service Design
Citizen Journey Mapping
Bridging the Digital Divide.
Explore initiatives aimed at ensuring digital inclusion and equity, particularly in underserved and rural areas.
Digital Inclusion
Service Accessibility
Sentiment Analysis
Future CX
Personalising Public Services.
Discuss the use of data and technology to personalise public services, making them more responsive to individual citizen needs.
Personalised Citizen Services
Data-Optimised Delivery
Generative AI
Measuring Customer Success
Building Citizen Trust.
Strategies for increasing transparency in government operations and enhancing accountability to build citizen trust and confidence in public services.
Amplifying the Citizen Voice
Transparency in Service Delivery
Accountability Mechanisms
Open Government
Be part the Summit
Our discussion table co-hosts and speakers include:
Nicshan Floyd
Deputy Director of Customer Experience Directorate - US Department of Homeland Security
Chief Client Experience Officer & Associate Assistant Deputy Minister - Service Canada
Sarah Williams
Chief Customer Experience Officer - Westminster City Council
Anaïs Reding
Chief Digital Officer - Department for Business and Trade
Frank Fardal
Senior Director - Norwegian Digitalisation Agency
Amanda Dahl
Deputy Director - Government Digital Service
Peter Lloyd
Chief Digital Officer - Lancashire County Council
Rehana Ramesh
Director of Customer Experience, Digital and Data - Hackney Borough Council
Sarah Ormerod
Director, Programme, Passports Transformation Programme - Home Office
Leanne Cummings
Deputy Director GOV.UK App and AI - GDS
Jacqui Legetter
Deputy Director, Data Platforms, Department for Work and Pensions
Esther Sunderland
Deputy Director - Office for National Statistics
Barry Francis
Director of Environment and Residence Experience - Haringey Council
Verity Hislop
Senior Project Manager - Digital Office for Scottish Local Government
Brett Mckee
Director of the Agile Organisation Programme - Surrey County Council
Gabrielle Mancini
Director of Transformation - West Berkshire Council
Marten Kaevets
ex-National Digital Advisor - Government of Estonia
Thomas Cattermole
Director of Resident Services - Brent Council
Simon Parker
Service Director Strategy and Innovation - South Gloucestershire
Gurpreet Muctor
Chief Architect & Data Officer - Westminster City Council
Eleanor Brown
Head of Transformation - Enfield Council
John Owen
Chief Technology Officer - Parliamentary and Health Service Ombudsman
Reasons to attend
In such a mission-critical environment, our Government Transformation Summit gathered over 300 central and local government leaders of Operations, Data, Services and HR, from across the UK and overseas, to discuss the issues they are facing and how they are tackling them
Save time and resources by collaborating, sharing information and building your network with 300+ senior Civil Servants.
Easily build relationships with fellow Government agencies.
Discover what's on the emerging public sector technology landscape.
Benchmark your organisation's capability against other departments.
Leave better informed and motivated to execute transformation projects.
Why government loves what we do
This is what senior civil servants think about Citizen Experience Summit:
A unique event experience
Discussion Table format combines professional networking and thought leadership
1
Treat senior public servants like adults – they choose which discussions to join; no enforced networking
2
Deep dive into the issues that matter most – 45-minute discussions with genuine experts
3
All table discussions are private to participants and off-the-record – a safe environment for candid sharing
4
Parallel activities for their wider teams to get involved – eg. the adjacent Government Transformation Expo
5
Award-winning conference format – and industry-leading Net Promoter Score of +41
6
A commitment to diversity and inclusion in all its forms – the first UK government event to be DICE-certified
Join us at Government Transformation Week 2024
Where influence, insight, and innovation will drive Future Government Delivery
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