Opening speech from Andrew Western MP, Minister for Transformation, DWP.
Why Governments Must Rethink Their Approach: Transforming Organisational Logic for the Digital Age
The hierarchical and political logic of governments often fail when it comes to the implementation of digital transformation. Digital transformation requires different logics to succeed: interdisciplinarity, common standards, and delegation of responsibility. The dilemma between political interests and technically necessary decisions must be organised within structures that enable sustainable implementation. For this, good formats for negotiating the various interests are essential.
Modernising Citizen Experiences to unlock public sector productivity
Government technology leaders are tasked with the seemingly impossible task of modernising experiences, whilst cutting the cost and time to serve millions of users. Hear Adobe’s thinking on how digital technology can help DDAT professionals do just that with simple, seamless and secure digital experiences that put people first.
Modernising Public Services
Unlocking the power of data at scale for Public Service: opportunities and challenges.
Nicshan will explore how DHS - responsible for the most citizen interactions of any US department - leverages data and technology to enhance customer experience across vast, diverse touch points.
His presentation will focus on the challenges of managing high-volume citizen interactions, integrating data-driven insights to streamline processes, and ensuring security and trust in service delivery.
He will also discuss the ethical implications and opportunities in balancing security with citizen-centric design for efficient, equitable public services.
Why Trust Matters
The BCG Digital Government Citizen Survey
shows that while the public is open to data sharing and AI for personalising services, they expect authorities to first establish a strong foundation by getting the digital basics right.
In this plenary session, we’ll take a strategic look at:
- What a truly personalised service looks and feels like
- How personalisation both relies on and builds trust
- The fundamental digital elements organisations must master to succeed
The Synergy Programme aims to unify back-office functions like HR, finance, and procurement across departments including DWP, the Home Office, and the Ministry of Justice.
Chris will highlight how cloud technology and unified back-office functions are improving efficiency, enabling data-driven decisions, and modernising operations across government.
Why transformation programs fail and how to fix them?
Successful transformation is driven by culture not strategy. Hear how Amazon’s peculiar culture fosters quick decision making, agility at scale, and a long-term approach. You will learn the foundations that inspire the whole organisation to embrace change.
Securing your IOT & OT over cellular networks 
IoT and 5G present immense opportunities for central and local government, however this also increases risk and expands an organisation's attack surface. Explore how you can secure your IoT and cellular connectivity with a true Zero Trust approach. Join Zscaler's EMEA Innovation Lead, Alex Fray as he leads us through:
Why Cellular?
- Challenges in securing IoT
- Innovation in IoT secure connectivity
- How to best leverage cellular securely
Oliver will share lessons in delivering large-scale operational transformation drawing on his experience of overseeing one of the largest project portfolios in UK Government.
Emotion in Government Service Design
Ryan Hum, Chief Client Experience Officer at Service Canada, explores the notion of service design for the human experience.
How can we create government services that truly support people through life’s major transitions and defining moments?
Ryan’s talk reveals how designing with empathy—grounded in emotions, memory, and hope—can strengthen connections with citizens and enhance trust in government services.
Aligning Your Transformation Throughout Your Organisation’s Ecosystem.
James will explore how the US State Department’s financial operations are transitioning to a post digital operating environment and the impact throughout the organisation’s ecosystem.
His presentation will focus on the multi-faceted challenges of coordinating and implementing these efforts and steps to prepare for your autonomous/AI journey.
How can transformation initiatives be structured to stay mission-aligned?
Explore approaches to mission-centric transformation, focusing on harnessing data to drive outcomes, measuring performance for insights, and embedding user-centricity to ensure services meet real needs.
