Agenda

Drawing from her recent work, Sarah will share how Westminster City Council is integrating empathy and innovation into their services, leveraging both technology and human-centred design to improve efficiency and build trust among residents.

She will also explore how Westminster is using digital transformation to create more inclusive, accessible services, ensuring that every resident's needs are met across a diverse range of touchpoints​

Governments face increasing pressure to meet citizen expectations for seamless, personalised services while dealing with legacy systems, data silos, and budget constraints. The need for digital transformation is critical, with opportunities to leverage cloud platforms, automation, and AI to streamline operations and enhance service delivery.

This session will explore how governments can integrate data-driven solutions that improve accessibility, security, and transparency, building trust and creating resilient public services for the future.  

Our award-winning Discussion Table format where delegates, speakers and invited industry experts break out into themed small-group discussions.

Over the course of the day you'll have the opportunity to join four different Discussion Tables.

Governments face the challenge of shifting from resource-heavy legacy systems to modern, user-centred design approaches, according to recent research from Adobe and Government Transformation Magazine.

This presentation explores how governments can best modernise processes while ensuring equity and inclusion in public services.

Nicshan will explore how DHS - responsible for the most citizen interactions of any US department - leverages data and technology to enhance customer experience across vast, diverse touch points.

His presentation will focus on the challenges of managing high-volume citizen interactions, integrating data-driven insights to streamline processes, and ensuring security and trust in service delivery.

He will also discuss the ethical implications and opportunities in balancing security with citizen-centric design for efficient, equitable public services.

Our award-winning Discussion Table format where delegates, speakers and invited industry experts break out into themed small-group discussions.

Over the course of the day you'll have the opportunity to join four different Discussion Tables.

This panel discussion explores the kind of opportunities available for genuine service transformation in central and local government.

• Nicshan Floyd, Deputy Director of Customer Experience Directorate, US Department of Homeland Security
• Anais Reding, Chief Digital Officer, Department of Business and Trade
• Mark Vermeer, Director of Digital Government, Government of the Netherlands
• Amanda Dahl, Deputy Director, Government Digital Service
• Rehana Ramesh, Director of Customer Experience, Digital and Data, Hackney London Borough Council

By leveraging automation and AI-driven analytics, Rubrik helps public sector organisations improve data recovery, maintain cyber resilience, and ensure continuity of services, creating a more secure and responsive experience for citizens.

Our award-winning Discussion Table format where delegates, speakers and invited industry experts break out into themed small-group discussions.

Over the course of the day you'll have the opportunity to join four different Discussion Tables.

Mark will share how the Dutch government is tackling the challenges of digital transformation with a focus on trust, transparency, and citizen control over their digital lives.

He will discuss how the government is navigating the complexity of integrating emerging technologies like AI and data-driven solutions while ensuring inclusivity, especially for those less digitally literate.

His presentation will highlight the Netherlands' approach to open-source technology, digital identity, and the responsible use of data to create a future where digital services are transparent, trustworthy, and accessible to all​