Future Government Delivery

For two days the complete buying committees of government departments will come together under one roof – to discuss implementing an agenda of renewal and reform.

5 - 6 November
InterContinental London - The O2

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    Engage Government

      Government Transformation Summit

      5th November
      Intercontinental London - The O2

        Elevate government productivity, governance and service quality, with the people, process and digital innovation that delivers profound transformational change.

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            Citizen Experience Summit

            5th November
            Intercontinental London - The O2

              How do we make service delivery more inclusive, seamless, and user-centric - reducing costs, building trust and improving citizen engagement?

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                  Government Data & AI Summit

                  6th November
                  Intercontinental London - The O2

                    Data drives better decision-making and fairer outcomes - but how do we build the data culture and capabilities within and beyond our data teams to enable this at scale?

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                        Agenda

                        Government Transformation Summit
                        GT Summit Logo Trimmed

                        Back for the 5th year - discover for yourself why this conference has a Net Promoter Score of +41.


                        9:15 AM, 5 Nov
                        • Hall A, Arora Ballroom
                        Chair's Welcome
                        David Wilde, founder of Government Transformation Magazine, and former government CIO, kicks off the 5th annual Government Transformation Summit.
                        9:20 AM, 5 Nov
                        • Hall A, Arora Ballroom
                        Julia Borggräfe, Chair, Digital Services Germany

                        Why Governments Must Rethink Their Approach: Transforming Organisational Logic for the Digital Age


                        The hierarchical and political logic of governments often fail when it comes to the implementation of digital transformation. Digital transformation requires different logics to succeed: interdisciplinarity, common standards, and delegation of responsibility. The dilemma between political interests and technically necessary decisions must be organised within structures that enable sustainable implementation. For this, good formats for negotiating the various interests are essential.

                        9:35 AM, 5 Nov
                        • Hall A, Arora Ballroom
                        Simon Eccles, Chief Health Officer, EMEA Public Sector, Salesforce

                        Modernising Public Services

                        Modernising public services is a key priority for the new government. This summit aims to move beyond the ‘what’ needs to change and ‘why’, shifting the focus to ‘how’ leaders can effectively drive and accelerate modernisation within their organisations.
                         
                        In this plenary session, we will present our perspective on accelerating the pace of modernisation, drawing on global insights and best practices from leading organisations across the globe.
                         
                        - What are the key barriers slowing the pace of public service modernisation? 
                        - How are leaders successfully driving faster, more impactful change? 
                        - What role do partners play in supporting and enabling this agenda?
                        9:45 AM, 5 Nov
                        • Hall A, Arora Ballroom
                        Discussion Tables - Session 1

                        Our award-winning Discussion Table format where delegates, speakers and invited industry experts break out into themed small-group discussions.

                        Over the course of the day you'll have the opportunity to join four different Discussion Tables.

                        10:40 AM, 5 Nov
                        • Hall A, Arora Ballroom
                        Ima Okonny, Assistant Deputy Minister - Employment & Social Security Canada
                        Driving digital transformation within the Government of Canada by fostering strategic initiatives that enhance service delivery and innovation.
                        10:55 AM, 5 Nov
                        • Hall A, Arora Ballroom
                        Discussion Tables - Session 2

                        Our award-winning Discussion Table format where delegates, speakers and invited industry experts break out into themed small-group discussions.

                        Over the course of the day you'll have the opportunity to join four different Discussion Tables.

                        11:40 AM, 5 Nov
                        • Hall A, Arora Ballroom
                        Future-Proofing Public Services: Navigating Citizen Expectations, Emerging Technologies & Operational Pressures

                        Our first panel discussion that brings together public sector leaders to 'horizon scan' the trajectory and interplay of evolving citizen expectations, emergent technical capabilities and pressures on the existing public sector operating model.

                        • James Partis, Assistant Chief Executive & Chief Transformation Officer, London Borough of Newham
                        • Eilidh Mclaughlin, Deputy Director Digital of Ethics, Inclusion and Assurance, Scottish Government
                        • Jennifer Achiro, Regional Vice President - Central Government - Salesforce
                        • Jon Cook, Head of Specialist Services – UK Public Sector
                        12:10 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Lunch & Expo
                        Networking lunch with your fellow conference speakers and attendees, before a tour of the adjacent Government Transformation Expo.
                        2:10 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Oliver Fisher, Chief Portfolio Officer, HM Revenue & Customs

                        Oliver will share lessons in delivering large-scale operational transformation drawing on his experience of overseeing one of the largest project portfolios in UK Government.

                        2:35 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Hitachi Solutions
                        How can the UK government leverage data-driven insights, digital transformation, and cloud technologies to enhance public services?
                        2:40 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Discussion Tables - Session 3

                        Our award-winning Discussion Table format where delegates, speakers and invited industry experts break out into themed small-group discussions.

                        Over the course of the day you'll have the opportunity to join four different Discussion Tables.

                        3:30 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Afternoon Break
                        A short comfort break to stretch your legs, grab a cuppa and plan where you want to sit for the last remaining Discussion Table session of the day.
                        3:45 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Discussion Tables - Session 4

                        The fourth and last session of our award-winning Discussion Table format where delegates, speakers and invited industry experts break out into themed small-group discussions.

                        4:35 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Chris Murtagh, CTO - Synergy Programme, Department for Work and Pensions

                        The Synergy Programme aims to unify back-office functions like HR, finance, and procurement across departments including DWP, the Home Office, and the Ministry of Justice.

                        Chris will highlight how cloud technology and unified back-office functions are improving efficiency, enabling data-driven decisions, and modernising operations across government.

                        4:50 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Conference Recap

                        A 30-second recap of the key highlights and takeaways from our Discussion Table co-hosts.

                        5:00 PM, 5 Nov
                        • Hall A, Arora Ballroom
                        Conference Close
                        The conference ends - but the mission continues!

                        Join us at Government Transformation Week 2024

                        Where influence, insight, and innovation will drive Future Government Delivery