Modernising Public Services

Discussion Table Synopsis

This discussion will focus on the critical balance between driving operational efficiency and fostering innovation in public services. We’ll explore the challenges of integrating services across departments, highlighting the barriers that often slow progress. Additionally, the conversation will address practical steps for improving data sharing, with a focus on managing security, privacy, and inter-agency cooperation, while ensuring that technology-driven solutions benefit both operations and citizens.

Discussion Points

1. Efficiency vs. Innovation: How can public services balance the need for operational efficiency with the desire to innovate and implement new technologies?

2. Service Integration Challenges: What are the biggest obstacles to integrating services across government departments, and how can these be overcome?

3. Data Sharing in the Public Sector: What practical steps can be taken to improve data sharing while addressing concerns about privacy, security, and inter-agency cooperation?