Discussion Table Synopsis

Digital technology, including AI, is raising citizens' expectations for faster, higher-quality, and more personalised public services. At the same time, public servants seek to better integrate services, rapidly leverage technology, and build new skills. With limited financial resources, public sector leaders must prioritise strategically - often facing a choice between investing in their workforce or advancing digital technology.

• What potential is there to improve the quality and productivity of public sector delivery simply through enhanced team-working, management and skills development? 
  
• What steps are leading public and private sector organisations taking to drive transform public services through AI and technology enablement? And for what benefits?
• How can transformation programmes best align investments in people and technology so that they work hand-in-hand (enabling people through technology)? 

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