User-Centred Strategy and Policy Design

Discussion Table Synopsis

Explore how to effectively integrate user needs into strategy and policy development.

• What frameworks ensure policies are adaptable and relevant?
• How can government departments collaborate with users during the policy design process?
• How does government engage all user groups through ethical research methods and participatory practices?

Designing strategies and policies presents unique challenges of scale and complexity, making it different from typical service or experience design. This discussion will focus on user-centred approaches that help navigate these challenges, leading to effective, mutually agreed solutions that meet the diverse needs of users and stakeholders.

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