Discussion Table SynopsisHow can government teams build services that truly meet user needs and expectations? What methods are most effective for gathering user feedback throughout the design process? Join this roundtable to discuss best practices, challenges, and success stories from user-centred design initiatives, and explore how to foster a culture of design thinking in the public sector.
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Your Hosts
Verity Hislop, Senior Project Manager - Digital Office for Scottish Local Government
Brett McKee, Director of the Agile Organisation Programme - Surrey County Council
Lian Rowlands, Proposition Director - Customer Experience and Engagement at Serco
Tom Parkman, Head of Delivery and Operations at ExperienceLab