Government Transformation Expo

Collaborating across all tiers of government to drive -

Digital Transformation

People Transformation

Service Delivery

Data + AI

 

9am-5pm, 20 - 21 May, ExCeL London

    Visitors

    Register Free

    Sponsors & Exhibitors

    Engage Government

      Government Transformation Summit

      9.30am-4pm, 20 May

      ExCeL London

        Elevate government productivity, governance and service quality, with the people, process and digital innovation that delivers profound transformational change.

          Register to attend the Transformation Summit

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            Citizen Experience Summit

            9.30am-4pm, 20 May

            ExCeL London

              How do we make service delivery more inclusive, seamless, and user-centric - reducing costs, building trust and improving citizen engagement?

                Register to attend the Citizen Experience Summit

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                  Government Data + AI Summit

                  9.30am-4pm, 21 May

                  ExCeL London

                    Data drives better decision-making and fairer outcomes - but how do we build the data culture and capabilities within and beyond our data teams to enable this at scale?

                      Register to attend the Government Data Summit

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                        Citizen Journey Mapping

                        Citizen Experience Summit - Discussion Table

                        Discussion Table Synopsis

                        Understanding the citizen experience across all service touchpoints is crucial for improving service delivery. What techniques can be used to map and optimise the citizen journey? How can data insights be leveraged to identify pain points? Discuss approaches to mapping the citizen journey and share insights on how others are using journey maps to drive service improvements.

                        Don't miss out!

                        Your Hosts

                        Rehana Ramesh-1

                        Rehana Ramesh, Director of Customer Experience, Digital and Data - Hackney Borough Council

                        Madeline Lasko

                        Madeline Lasko, Chief Digital Officer, Trade & Regulatory Services - Department for Business and Trade

                        Join us at Government Transformation Week 2024

                        Where influence, insight, and innovation will drive Future Government Delivery