Citizen Journey Mapping
Citizen Experience Summit - Discussion Table
Discussion Table SynopsisUnderstanding the citizen experience across all service touchpoints is crucial for improving service delivery. What techniques can be used to map and optimise the citizen journey? How can data insights be leveraged to identify pain points? Discuss approaches to mapping the citizen journey and share insights on how others are using journey maps to drive service improvements. |
Your Hosts
Rehana Ramesh, Director of Customer Experience, Digital and Data - Hackney Borough Council
Madeline Lasko, Chief Digital Officer, Trade & Regulatory Services - Department for Business and Trade
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